Terms & Conditions

Service means any professional service offered by WithSriLanka.

Website means the website https://www.withsrilanka.com

We / Us / Our means WithSriLanka and any subsidiaries, affiliates, employees, officers, agents or assigns.

You / your means you as the Customer that is using our services or using our website.

We act as an agent and provide travel-related information, resources, and services to you. Our obligation to you is to facilitate travel planning, provide accurate information about Sri Lankan destinations, transportation options, and travel services, arrange relevant contacts between you and travel service providers, and any other travel-related information services we deem necessary. By using our website and using our services, you authorise us to do this on your behalf.

We exercise care in the travel service providers and information we may reference, but we have no control over or liability for the products and services provided by third parties and cannot guarantee the performance of any travel service provided by external parties.

We are not responsible or liable for any acts or omissions of third parties in relation to any travel products or services you may book based on information provided on our website.

Bookings made with travel service providers are subject to relevant travel service provider's terms and conditions, including conditions of carriage and limitations on liability. You must read the terms and conditions of the travel service providers before finalising your booking.

We may receive financial and non-financial benefits from travel service providers when we promote or facilitate connections to their products and services.

The Website is made available for your use on your acceptance and compliance with these terms and conditions. By using this Website, you are agreeing to these terms and conditions.

You agree that you will use this website in accordance with all applicable local, state, national and international laws, rules and regulations.

You agree that you will not use, nor will you allow or authorise any third party to use, the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with the Website or the Services.

We reserve the right to refuse or terminate service to anyone at any time without notice or reason.

We have taken proper care and precautions to ensure that the information we provide on this Website is accurate. However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Website or on any linked site.

Train schedules, railway operational status, landslide warnings, and other real-time information are provided as a service and may be subject to changes beyond our control. We recommend verifying critical travel information with official sources before making travel decisions.

We have the right to change or modify our Terms and Conditions at any time without notice, and our changes will apply to any products or services provided after the date of publication of the modification to our Terms and Conditions.

You are responsible for maintaining the confidentiality of your passwords and login details and for all activities carried out under your password and login.

You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or the Services or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and legal fees of every kind and nature incurred by you or any third parties through you.

Any person travelling to Sri Lanka must ensure that they are aware of any health requirements and recommended precautions for travel to Sri Lanka, and ensure they have all necessary documentation for vaccinations.

It is your responsibility to ensure you have consulted with your GP or travel doctor or vaccination clinic to get the necessary vaccinations and are aware of the recommended precautions.

We recommend that you consult with your doctor or specialist at least 6-12 weeks prior to travelling as some vaccinations may require multiple doses.

We also bear no liability for any health conditions or illnesses that occur on or during the trip, and this needs to be managed with your travel insurance and doctors.

Travel documentation includes but is not limited to airline tickets, train tickets, hotel vouchers, tour vouchers, and any document used to confirm an arrangement with a travel service provider, whether physical or electronic. Travel documentation may be subject to certain conditions and restrictions, including as to whether the product or service is refundable, changeable, and subject to cancellation or amendment charges.

Airline and train tickets must be issued in the name of the passport holder (or other suitable identity document). You must carefully check that the name on the travel documentation is correct, as an incorrect name may mean you cannot use the product or service, and the booking may be cancelled.

You must ensure that you have received all applicable travel documentation prior to your departure date and retain the travel documentation for the length of your travel.

It is important to check your flight and train times prior to the departure of each journey as airlines and railway services reserve the right to amend their schedules.

Fares and prices provided on our website are for informational purposes and are subject to change. Information displayed includes estimated costs for transportation, accommodation, and activities when stated and are always subject to service provider availability.

Fares and prices can be withdrawn or varied without notice. Price changes may occur for reasons outside of our control, including currency fluctuations, fuel surcharges, and tax increases.

You may be required to pay local taxes at some airports, train stations, or tourist sites. Where possible, we will provide information about these on our website.

When you submit a trip plan through our website, you are requesting information and assistance with planning your travel to Sri Lanka. This service is provided to help connect you with appropriate travel resources and service providers.

Information provided through our trip planning service is advisory in nature. Final bookings, payments, and contractual arrangements are between you and the relevant service providers.

If you have any special requirements, including disability access requests, dietary requirements, or specific accommodation needs, please communicate these clearly when contacting service providers or using our trip planning service.

You acknowledge that you are 18 years of age or older.

You understand and agree with these Terms and Conditions and our Privacy Policy.

If you are planning travel on behalf of others, you warrant that you have conveyed relevant information and requirements to them.

You agree that you are responsible for checking the accuracy of all travel information and documentation.

You agree that passport, visa (including Electronic Travel Authorization for Sri Lanka), and other required identification documents are your responsibility.

We hold the copyright to the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, maps, tutorials, videos, and databases contained on the Website or in connection with the Services.

You must not use or replicate our copyright material other than as permitted by law. Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us.

This Website may contain links that direct you outside of this Website. These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, its contents or any associated website, product or service. We accept no liability for loss or damage arising out of or in connection to your use of these sites.

We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our Services beyond what is required by applicable consumer protection laws. Statements made are by way of general information only and you should verify important details with official sources.

To the extent permitted by law, we do not accept any liability in contract, tort or otherwise for any injury, loss (including consequential loss), claim, damage, delay, additional expense, or inconvenience caused directly or indirectly by the acts, omissions or default (whether negligent or otherwise) of third party providers over whom we have no direct control, or any event which is not preventable by reasonable diligence on our part.

This includes but is not limited to: changes in train schedules, railway closures, landslides, weather conditions, or other force majeure events affecting travel in Sri Lanka.

We recommend that all travelers check their government's official travel advisory website for current information about traveling to Sri Lanka. We provide landslide warnings and railway operational status as a convenience, but travelers should verify this information with official sources.

Natural disasters, political situations, and other circumstances beyond our control may affect travel plans. We are not liable for disruptions caused by such events.

Use of information you have provided us with, or that we have collected and retained relating to your use of the Website and/or our Services, is governed by our Privacy Policy. By using this Website and the Services associated with this Website, you are agreeing to the Privacy Policy.

All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy. However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information.

These terms and conditions are governed by and construed in accordance with the laws of Sri Lanka. Any disputes concerning this website are to be resolved by the courts having jurisdiction in Sri Lanka.

We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.