Frequently Asked Questions
Important travel information and updates following the recent cyclone
Yes, almost all tourist destinations are operational, except for a few locations.
- âś“Electricity supply (99%), Food and fuel distribution functioning normally
- âś“Telecommunication restored (minor internet issues in some areas)
- âś“Hotels, guesthouses, and visa services operating as usual
- âś“International flights, domestic flights, air taxis, and airport operations running normally
For now, we suggest keeping your plans flexible. Due to continuous heavy rain, some hill-country areas (such as Badulla, Nuwara Eliya, Ella, and surrounding regions) may experience landslides, road closures, and travel delays. Conditions can change quickly. This doesn't mean the hill country is completely closed - just that flexibility is important until conditions improve.
Yes - most major roads between cities are open, and buses are operating.
No - the Kandy–Ella train is not running at the moment. Services are suspended due to weather-related track and safety concerns, and trains will resume only once conditions are confirmed safe.
⚠️ It may take approximately +/- 1–2 months for the Kandy–Ella train service to resume
Alternative: If you'd still like to experience a scenic train ride, we recommend south coast trains, especially early morning or evening sunset journeys, which are currently a safer and beautiful alternative.
📢 Stay Updated
Travel conditions can change quickly. We recommend checking this page regularly for the latest updates and following local advisories.